Please allow 2-4 days for order processing.

Upon shipment, you'll receive an email with a tracking number. Estimated delivery times kick into effect once the carrier accepts the tracking information. Need help with tracking? Check out our FAQ or get in touch with us.

Please note that the below estimates are subject to possible delays, especially during busy periods like the festive season. For urgent orders, you can contact us at support@brucepaws.com for express shipping.

USA SHIPPING
(Estimated 5 - 10 business days)

UK SHIPPING
(Estimated 5 - 9 business days)

DE SHIPPING
(Estimated 6 - 12 business days)

Due to common international shipment factors like weather delays, holidays, and customs inspections, we cannot guarantee shipping times. These are estimates only. For express shipping, you can contact us at support@brucepaws.com.

Incorrect Address:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Costs to reship the package will be invoiced to the customer.

Marked as Delivered:

If an item is marked as successfully delivered by the domestic postal service in your country, to the correct address provided upon ordering but has not successfully arrived to you we will endeavour to resend a replacement order to you.

This is left to the discretion of brucepaws.com, however in this specific scenario we cannot issue a refund. 

Please contact us so we can help at support@brucepaws.com. Each case is different so be sure to include all relevant information when contacting us.

Import Taxes / Refusal of Package:

We will not be responsible for Duties, Taxes, or Customs fees under any circumstances. If the customer refuses the package or no delivery attempt is made, we reserve the right to abandon the package(s) and will not be responsible for any refund.