Frequently Asked Questions

Please visit our Shipping Information Page to obtain an estimated delivery time for your order.

Our orders are shipped from various locations worldwide, ensuring that your order will be dispatched from the fulfillment center closest to your address. Typically, order processing takes 1-2 business days. Shipping times vary depending on the product. For non-electric items, our usual shipping time is 4-9 days. Electric products, on the other hand, may take slightly longer due to their fragile nature, and shipping times range from 6-12 days.

If you have a specific delivery date in mind and are unsure if our standard shipping timeframe will meet your requirements contact us at support@brucepaws.com for more information.

We'll send you a tracking number in an email once your order has been shipped. You can track your order by entering the tracking number on our website.

To track your order, please visit our tracking page and enter your tracking number in the box.

If you have any questions or concerns about your order, please contact us at support@brucepaws.com

Due to our international shipping network, some items may be shipped separately from different locations.

If you receive a package with missing items, please don't worry. We will ensure that all your items are delivered safely to you. Contact us at support@brucepaws.com to provide us with your order details and we will track down the missing items.

If you have only received one tracking number but are still missing one or more items, please contact us at support@brucepaws.com for assistance.

We kindly request that all customers carefully review their shipping address during the checkout process to avoid any discrepancies.

If you have inadvertently entered an incorrect address or have moved since placing your order, we may not be able to accommodate your request or offer a refund if the order has already been shipped.

In the event of an error, please contact us promptly to inform us of the discrepancy. We will then endeavor to contact the shipping carrier to determine if the address can be updated.

Please note that if we are able to resend the package, you will be responsible for the associated reshipping fees.

Every situation is unique, so please reach out to us at support@brucepaws.com for comprehensive assistance.

We aim to deliver all orders within the estimated timeframes specified on our shipping information page. Please visit our shipping information page: link to check the current delivery times for your region.

While we understand that delays can be frustrating, please note that we cannot cancel or refund orders that are trackable and still in transit. However, we are committed to addressing any issues related to lost or delayed items. We will handle each case individually to ensure a positive outcome.

If you have any concerns about your order or its tracking status, please don't hesitate to contact us at email: email. We will happily assist you and provide you with the necessary information.

If your order has been marked as delivered by the postal service, but you have not received it, please check with your local post office first. It is possible that they are holding the package for you and can arrange for redelivery or collection. If you cannot locate the package after checking with the post office, please contact us at support@brucepaws.com as soon as possible. We may be able to send you a replacement order, but we will not be able to issue a refund in this case. Please provide all relevant information when contacting us to help us resolve the issue promptly.

Once an order has been shipped, we cannot cancel it. However, if your order is delayed, missing, or lost in transit, we will try our best to send you a replacement as soon as possible. As we cannot recall the original package, we cannot cancel or issue a refund at this time. Please contact us at support@brucepaws.com for more information about your specific case.

On the rare occasion, if your order has not yet arrived within the timeframe outlined in our Shipping Information page, please contact us at support@brucepaws.com as soon as possible to receive assistance. We will make sure to get your order to you. Do not worry!

In case of any delivery issues, please contact the shipping carrier directly as they handle redelivery or collection arrangements. We can only offer assistance from our end.

If a change of address is required due to a move or an incorrect address provided during order placement, you may be subject to a change of address fee charged by the carrier. Pawsome Couture is not responsible for these fees.

If the package is deemed lost or misplaced by the carrier, please contact us and we will endeavor to assist you with a replacement package. However, if the loss was caused by a carrier error, we cannot issue a refund.