Returns & Exchanges:

We offer a hassle-free 14-day return policy on all our toys and products.

At Bruce Paws, we want you to feel confident when shopping with us. We understand buying online can be uncertain, and we're here to help every step of the way. We hope you love your purchases, but if you need to return something, we've made the process as simple as possible.

Our Guarantee:

If you change your mind about your purchase, we'll gladly offer a refund (excluding shipping costs) or exchange, as long as:

• The item is unworn, unwashed, and unused.
• It's returned in its original packaging.

How to Return:

All refunds are processed through our friendly Support Team, reachable via our Contact Us page or by emailing support@brucepaws.com Before returning anything, please contact us for a Return Authorization Number and the nearest return address.

Please note: We use various shipping partners to offer you the best rates. This may not always allow for in-region returns. As mentioned in our FAQs, we're located in USA / Europe. If we can't accept a return closer to you, we'll need it sent to our HQ for a full refund. Each case is unique, so please reach out for the most up-to-date information.

Refunds:

We'll process your return quickly and send your refund back to your original payment method, excluding shipping costs and discounts, within 5-7 business days of receiving your return. For security reasons, we cannot refund to a different card.

Exchanges:

For exchanges of the same item, email us at support@brucepaws.com for instructions. In specific situations, we may offer store credit if a return isn't feasible.

Important Note: We can't process exchanges/replacements or refunds after 14 days, so please contact us promptly. Each case is unique. If you have any questions or concerns about your order or return process, don't hesitate to contact us at support@brucepaws.com.

Damaged/Faulty Items:

In the rare case that your item arrives damaged, we'll fix the issue right away. Please send photos of the damage to our Support Desk via email support@brucepaws.com. Depending on the situation and severity of the damage, we may offer a replacement, exchange, or full refund, at the discretion of our Management Team.

Slight color variations may occur between product images on different devices (mobile, tablet) due to screen settings. We strive to accurately represent all products on our website.

Please note: We cannot refund or cover superficial pet damage (ripping, scratching, tearing) after items have been delivered.

Return Shipping Costs:

We offer full refunds for the item price, but shipping costs are non-refundable. You're responsible for covering the cost of returning your item. We currently don't provide return labels. For more information, contact support@brucepaws.com.

Address Errors:

Please double-check your address when placing your order. If you enter the wrong address, move, or need to change the size/style after your order ships, we may not be able to accommodate you or offer a refund. Contact us ASAP if you notice an error so we can try to reach the warehouse.

Reshipping:

If we can resend an order to a new address due to your error, you'll be responsible for any re-shipping/restocking fees.

Forwarded Addresses:

We can only address delivery issues to the original address provided at checkout. If you choose to forward the package after it ships, you'll be responsible for any redirection fees and locating the package if lost. We cannot issue a refund or replacement for forwarded packages not returned to us. Contact us ASAP for assistance at support@brucepaws.com.

Orders Marked Delivered:

If an item is marked as delivered to the correct address but you haven't received it, we may try to resend a replacement (at our discretion). However, we cannot offer a refund in this specific scenario. Contact us ASAP at support@brucepaws.com for assistance. We'll need relevant information